Troubleshoot High Latency

Steps to diagnose and fix end-to-end latency issues exceeding 3 seconds.

If your end-to-end latency P90 exceeds 3 seconds, follow these steps.

1. Check estimated latency

   • Look for features marked with a turtle icon in your agent configuration
   • If estimated latency exceeds 1.5s, disable some of those features to reduce it
2. Monitor LLM response time

   Check your LLM latency. Normal range: 500ms–900ms.

   If consistently above 900ms:

   • Switch to the fast tier
   • Switch to an alternative LLM provider
   • Or wait for your current provider to resolve performance issues
3. Check the status page

   Check the UponAI Status Page for any ongoing incidents. Wait for active issues to resolve before further troubleshooting.

4. Consider geographic distance

   International calls introduce additional latency due to geographic distance:

   • Check if you’re calling across countries or continents
   • Use a phone number geographically closer to your target audience
5. Contact support

   If the above steps don’t resolve the issue, contact support with:

   • Your Call ID
   • Steps already tried
   • Current latency measurements