Reliability Overview

UponAI is built on enterprise-grade infrastructure with >99.9% uptime guarantee.

UponAI is built on enterprise-grade infrastructure to ensure consistent, high-quality performance for all your voice AI needs.

Focus Areas

Phone Call Performance

Reliable inbound and outbound call handling, consistent connections, and high voice quality.

Agent Reliability

Consistent low latency during interactions.

Agent Performance

Accurate speech transcription and strict adherence to prompt instructions.

Our Commitment

>99.9% uptime guaranteed.

Area	Details
Infrastructure	Extensive load testing, auto-scaling, dedicated enterprise-grade compute and networking
Proactive Monitoring	24/7 latency monitoring and alerting across ASR, TTS, LLM, knowledge base, network latency (p75–p99), error rates, and server resource usage
Resilience Features	Built-in TTS and LLM fallbacks and retries. Branded Call/Verified Phone Number to improve pickup rates.
Support	7 days/week on-call, 24h SLA with active support 9AM–9PM PST

Subscribe to the UponAI Status Page to receive notifications about any platform issues.