Account

Manage your UponAI account, password, and sign-in settings.

UponAI uses Auth0 for secure authentication.

Account Status

Status	Description
Active	Account is active and all services are available
Verification Needed	Account is on hold for further verification due to high call volume — contact support with your company name, use case, and proof of representation
Invoice Past Due	Past due invoice — account will be shut down automatically in 7 days if unpaid
Invoice Overdue	Overdue balance — service is temporarily deactivated until payment is made

Reset Your Password

1. Go to the login page

   Navigate to the UponAI login page.

2. Click forgot password

   Click Don’t remember your password?

3. Follow instructions

   Enter your email address and follow the instructions sent to your inbox.

For better security, use Sign in with Google. This adds an extra layer of protection and removes the need to manage a separate password.

Google SSO and Password Sign-In

Google SSO and email/password sign-in are separate accounts — they are not automatically linked.

To switch sign-in methods while keeping workspace access:

1. Log in with your current method

   Sign in using your current method (Google SSO or email/password).

2. Invite yourself

   Click your profile photo at the bottom left → Workspace → send an invite to your email address.

3. Log out

   Sign out of your current account.

4. Accept via the new method

   Open the invite email and sign in using the alternative method to create a new account.

This creates a separate account with the new sign-in method while maintaining access to your existing workspace.

Delete Your Account

If you delete your only workspace, your account is deleted automatically.

Before proceeding:

• Download any important data you want to keep
• Settle all pending invoices
• Cancel active subscriptions
• Remove connected third-party integrations

Account deletion is permanent and cannot be undone. All data, billing history, and preferences are permanently removed.