Get Analytics Insight

Build customizable dashboards with charts and visualizations across your call and agent data.

The Analytics dashboard provides comprehensive insights through customizable charts and visualizations. Access it via the Analytics tab in the UponAI dashboard.

Create and Customize Charts

• Create new charts to visualize specific metrics
• Add, remove, and rearrange charts to build a personalized view
• Sort charts to organize your dashboard layout

Global Filters

Filter	Effect
Global date range	Applied to all charts configured as “all time”
Global agent filter	Applied to all charts configured as “all agents”

These filters let you analyze data across different time periods and agents without reconfiguring each chart individually.

Chart Types

Type	Best for
Column	Compare values across categories
Bar	Horizontal comparison of values
Donut	Proportional data and percentages
Line	Track changes over time, identify trends
Number	Display key metrics and KPIs prominently

Chart Sizes

Size	Width
Small	1/3 of a dashboard row
Medium	2/3 of a dashboard row
Large	Full row

Custom Post-Call Analysis Integration

The analytics dashboard supports visualizing data from your custom post-call analysis. Create charts based on any custom metrics or insights from post-call analysis to track business-specific KPIs alongside standard call metrics.