Custom post-call analysis fields are not populated for calls that were not connected or where no conversation took place. Always check whether the field exists before using it.
Post Call Analysis
Post Call Analysis Overview
Automatically analyze customer conversations after calls end to extract insights and custom data.
Post-call analysis automatically analyzes customer conversations after they end, helping you derive valuable insights. UponAI provides several built-in analysis categories, and you can create custom categories to match your specific business needs.