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If your payment fails, follow these steps to resolve the issue.
1

Check with your bank

Contact your bank to ensure the transaction isn’t being blocked. Request that they allowlist transactions from UponAI. Then return to your dashboard and retry the payment.
2

If payment still fails

Obtain written confirmation from your bank that UponAI has been allowlisted:
  • Statement must be on bank letterhead
  • Must explicitly confirm that transactions from UponAI are approved
Email the statement to support@uponai.com along with your account details.
3

Try an alternative payment method

If the issue persists, add a different card or payment method:
  • Go to the Billing tab
  • Click Change payment methods
  • Add a new card or payment method
If you continue experiencing payment issues, contact support@uponai.com for further assistance.